Terms

Guest House Policies

Guest Checkins
From 11 Feb 2016 all guests are required to express checkin. 24 telephone assistance will be available incase any problems with checkin. All checkins are express checkin after 1:30pm. Next to the front door is a black key box. Please put in code sent by email, flip cover down and use master key inside box to open front door. Return key back to key box immediately as this is the master key for all arrivals. (if the key is removed and not returned, the guest will incur a charge of £25) Once guests have entered the guest house, their keys will be located on reception table in a envelope with their name and room number. (there will be 2 keys in the envelope 1 for the room and the other for the front door).
£5 fee is charged for all late checkins after 8pm

Cancellation  Policy
If cancelled or modified up to 14 days before date of arrival, no fee will be charged.
If cancelled/modified later the full amount will be charged. In case of a no show, the total price of the reservation will be charged

**LOSS OR NON RETURN OF KEYS INCUR A £25 STANDARD CHARGE
**DAMAGE OR VANDALISM TO ROOM OR CONTENTS WILL BE SUBJECT TO A PENALTY OF UP TO £100 .

Children and Extra Bed Policy
All children are welcome.
All children under 3 years stay free of charge when using existing bedding.
All children under 2 years stay free of charge for cots.
There is no capacity for extra beds in the room.
 Babycots only available in the family room 

Deposit Policy
The credit card used to secure the reservation will be pre-authorised for the full amount however card will not be charged. Full amount will be required on arrival.
We accept all major credit and debit cards and cash. Card transactions will incur a 3.0% fee

VAT and city/tourist taxes
VAT is included.
Service charge is included.
City/tourist tax is included.

Internet
Free WFI available 24/7 

Meal Plan
Continental breakfast costs GBP £5.00 per person.(inclusive of vat)

Parking
Free public parking is available.

Pets
Pets are not allowed.